Frequently asked questions
How do my purchases support associations?
The amount of every purchase you make goes directly towards supporting associations that promote integration through sport. These funds are used to finance programs, initiatives, and resources that help individuals from diverse backgrounds participate in sports activities and benefit from the positive impact of sports.
Which associations do you support?
We partner with reputable associations and organizations that are dedicated to promoting integration through sport. These associations may include local community sports clubs, nonprofit organizations, youth development programs, and initiatives that work towards creating inclusive sporting environments.
How are donations distributed?
Donations are distributed to our partner associations through transparent and accountable processes. We work closely with our partner organizations to ensure that funds are used effectively to support their programs and initiatives. Regular updates and reports are provided to our customers and stakeholders to show the impact of their contributions.
Can I choose which association my donation goes to?
At this time, we do not offer the option for customers to select specific associations for their donations. However, rest assured that your contribution will support reputable organizations that are making a positive impact in promoting integration through sport.
How can I get more involved or support the cause?
In addition to making purchases, there are other ways to support the cause. You can spread the word about our mission, share our products and initiatives with your network, and take part in events or fundraising campaigns organized by our partner associations. Your support, in whatever form, helps us to make a significant difference to the lives of others.
Order, Shipping & Returns
How long does it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Domestic orders usually arrive within 5-7 business days, while international orders may take longer.
Do you deliver outside France?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please note that additional customs duties, taxes, and fees may apply for international orders.
What is your returns policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it within 30 days of delivery for a full refund. Please see our returns policy for more information on how to return your order.
How can I contact customer service?
If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at support@pmiyc.com , and we'll respond to your inquiry as soon as possible.